Frequently Asked Questions about our Los Angeles limo service
Q: I Have Never Used Your Limo Service. How Do I Know My Information Is Safe?
A: SafeRide Transport utilizes the latest software technology to protect all information gathered on our site. In addition, we have implemented very strict policies and programs that protect and limit the access to our client's personal information to authorized employees only.
Q: Is My Credit Card Information Secure?
A: All credit card communications utilize HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, or HTTP over SSL) which encrypts sensitive information, ensuring maximum security.
Q: Can I Cancel My Reservation?
A: Yes, We Offer 100% Full Refunds.
We understand that circumstances may arise which may change your travel plans. SafeRide Transport has a very simple cancellation policy: Just give us 6 hours notice prior to your pick up time and you are ensured a full refund. Cancellations less than 6 hours prior to pick up time, or if the traveling party elects not to appear for a pickup (a no show), are charged the full fare. Fares (including gratuity) for reservations booked within 6 hours of the required pick up time are non-refundable.
Q: Where Do I Find My Limo? Where Do I Meet My Chauffer When I Arrive At The Airport?
A: Arrival Procedures At Airport Or Cruise Ship Terminals
Arriving At The Airport (Town Car Or SUV)
Upon arriving at the airport, first make your way to your airline's baggage claim. Your personal driver will be waiting for you at the entrance to the baggage claim holding a small sign with your name on it. Your driver will then assist you with your luggage and escort you to your waiting vehicle. If you do not see your driver, please call our customer service department at 1.888-852-7433
Arriving At Airport (Limo And Van)
First, collect all your baggage from Baggage Claim. Call 1-888-852-7433 , toll-free from any public phone, and press Option 2 when you hear the greeting. A SafeRide Transport agent will then direct you to your limo or van.
Los Angeles Cruise Ship Terminal
Upon arriving at the Los Angeles Cruise Ship Terminal in LA Harbor, call toll-free from any public telephone, 888-852-7433 and press Option 2 at the greeting. A SafeRide Transport agent will be right with you with instructions on where to meet your car.
Q: What is the weight and size requirement for luggage?
A: Our luggage policy closely follows that of airlines.
No single piece of baggage or property weighing more than fifty (50) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of such baggage.
Q: What About Child Safety Seats?
A: Traveling With Children
SafeRide Limo Service Inc welcomes the opportunity to serve our junior passengers. Child seats are available as needed at the customers request. New California Child Passenger Restraint Requirements Effective January 1, 2002 (California Vehicle Code) 27360. No parent or legal guardian, when present in a motor vehicle, as defined in Section 27315, shall permit his or her child or ward to be transported upon a highway in the motor vehicle without providing and properly securing the child or ward, in a child passenger restraint system meeting applicable federal motor vehicle safety standards unless the child or ward is at least one of the following: Six years of age or older. Weighs 60 pounds or more. No driver shall transport on a highway any child in a motor vehicle, as defined in Section 27315, without providing and properly securing the child in a child passenger restraint system meeting applicable federal motor vehicle safety standards unless the child is at least one of the following: Six years of age or older. Weighs 60 pounds or more.
Q: Who Can I Call For Lost & Found?
A: For lost items please call us at 888.852-7433 or e-mail us at email@example.com
SafeRide Transport | LA FAQ